RMA

Damaged Items/Incorrect Shipment/Shortages 

Submit required documents along with LCW Return Material Authorization Form to billing@leftcoastwholesale.com. Left Coast Wholesale (LCW) will start a claim with the carrier, provide a return label, or send the missing items as soon as all completed information has been provided to us.

1. Damaged Items

Damaged items should be refused upon receipt and returned to Left Coast Wholesale.

Left Coast Wholesale cannot offer refunds or replacements for items that are damaged during transit that were ordered out of case quantity.

If the item is received before the damage is detected, record the damage on the delivery receipt. If the freight is damaged, make a notation on the delivery receipt that accurately describes the damage with photo documentation. Failure to note damage at the time of the delivery may result in a loss of recourse against the delivery company and will not be covered by Left Coast Wholesale.

Submit the following:

Retain the damaged item including packaging until the claim is complete or as advised by Left Coast Wholesale.

2. Incorrect shipment/Shortage

If your shipment does not match your invoice, make a notation on the delivery receipt for items received as well as items missing. Failure to note mistakes at the time of delivery will not be covered by Left Coast Wholesale.

Genesis Bulb Guarantee

Genesis bulbs purchased through Left Coast Wholesale are guaranteed to be free from defects in material and workmanship if they are operated on ballasts and luminaries that meet all applicable specifications. This warranty extends for the period of one year after the date of sale from Left Coast Wholesale or, if unknown, 1 year after the date of manufacture. RMA of the product will not be accepted after the 1 year period stated above. Left Coast Wholesale will cover damages that occur during shipping in case quantity only if claims for damage are noted on the delivery receipt. Follow guidelines for Damaged Items as stated above. 

Customer Initiated Returns

Left Coast Wholesale (LCW) accepts customer initiated returns within 1 year of the purchase date as long as:

LCW will assess each item upon receipt and reserves the right to refuse any returned product that does not meet these guidelines.

Returns will not be accepted on the following items:

Restocking Fee 

A minimum 10% restocking fee will be applied to these returns. Refunds will be given in the form of a credit memo.

Return Process

To initiate a return, complete the LCW Return Material Authorization Form and email to billing@leftcoastwholesale.com for approval. Upon approval, include a copy of the RMA Form in your package. Use appropriate packaging to ship the items safely back to LCW. Any items not packaged correctly and/or damaged on the return trip will not be accepted. The customer is responsible for all shipping fees on returns.