CLAIM & RETURN POLICY
Updated October 28, 2024
Return and Exchange Instructions
For all returns and exchanges, submit a completed LCW Claim and Return Form, along with all additional required documents, to sales@leftcoastwholesale.com. Failure to submit the required documents will be denied a refund or exchange. Once all required documents are received by Left Coast Wholesale (LCW), your Sales Rep. will communicate the next steps for what is approved for returns/exchange, and keep you updated on the progress of your claim case. Additional brand specific requirements and restrictions may apply, please make sure to review the brand specific details section below.
Be sure to include photos of damaged products, damaged boxes or shipment as well as any defective or expired products.
For returns, make sure to use appropriate packaging to ship the items safely back to LCW. Any items not packaged correctly and/or damaged on the return trip will not be accepted or covered by LCW. The customer is responsible for all shipping fees on returns unless otherwise specified. Do not return any items that have not been approved by LCW on your Claim and Return Form. Always include the approved Claim and Return Form with your return items.
Damaged Items during shipment to customer
LTL / Pallet Order Damages
If the shipment arrived largely damaged to the customer address, the customer should take photo documentation of the damaged pallet and refuse the shipment upon receipt and return to Left Coast Wholesale. Please contact your Sales Rep.immediately to communicate the refused shipment and completely describe the damages.
If the LTL/pallet is only partially damaged, make a notation on the delivery receipt that accurately describes the damage and take photo documentation of the damage to the pallet, boxes or product. Failure to note damage at the time of the delivery on the delivery receipt will result in a loss of recourse against the delivery company and will not be covered by Left Coast Wholesale. Reach out to your Sales Rep. within 48 hours with the completed Claim and Return Form, copy of the delivery receipt with the noted damages, and photos of the damage.
If damages are only detected after the pallet has been received and broken down, note the damage on the delivery receipt and reach out to your Sales Rep. on the same day with the completed Claim and Return Form with the following information:
- Pictures detailing the damage and written description of the damage
- Tracking Number/ BOL for damaged pallet
- Contact phone number and email address. Customer contact may be contacted by the carrier for further information
- A Copy of the signed Delivery Receipt / BOL for freight delivery
- Sales Order Number
Small Parcel Damages
If individual boxes shipped via UPS/FedEx arrive damaged, reach out to your Sales Rep. with the completed Claim and Return Form and additional required documentation:
- Photo of the damaged outer box with the tracking label
- Photo of the damaged product
- Photo of the damaged product inside of the box
- Written description of the damage
- Tracking Number of the damaged packages
Left Coast Wholesale cannot offer refunds or replacements for items that are damaged during transit that were ordered out of case quantity.
Retain the damaged item, including all damaged boxes and packaging, until the claim is complete or as advised by Left Coast Wholesale. Failure to do so will result in the refusal of your RMA case and no exchange or refund will be provided. LCW will start a claim with the carrier and will update you with the next steps. LCW may request for you to send back the damaged items for inspection or repair, of which we will request that you provide us with the dimensions and weight of the return packages on the Claim and Return Form.
Incorrect Shipment / Shortage
LTL / Pallet Incorrect Shipment
If your shipment does not match your order or your invoice, make a notation on the delivery receipt for items received as well as items missing and reach out to your Sales Rep. with the completed Claim and Return Form within 48 hours. Failure to note errors on the delivery receipt / BOL at the time of delivery will result in the refusal of the claim case and no refund or credit will be provided.
Small Parcel Incorrect Shipment
If your shipment does not match your order or your invoice, reach out to your Sales Rep. with the completed Claim and Return Form within 48 hours with detailed information on items that are missing.
Incorrect Items
Reach out to your Sales Rep. with the completed Claim and Return Form with the detailed information within 48 hours of receiving your order. Retain the items shipped incorrectly, including packaging. LCW may request for you to send back the incorrect items, of which we will request that you provide us with the dimensions and weight of the return packages on the Claim and Return Form.
LCW will send the missing items as soon as all completed information has been provided.
Overstock / Clearance / While Supplies Last Items
Products with reduced prices, marked as Clearance or While Supplies Last are final sale. All items denoted as final sale are not eligible for return or exchange and are void of all manufacturer warranties.
Left Coast Wholesale Accepted Returns
LCW accepts customer initiated returns within 1 year of the purchase date for:
- Products unused and in its original packaging; and
- Products not discontinued / Clearance / marked as final sale, damaged, expired, or unable to be restocked/resold.
- A completed Claim and Return Form is submitted and accepted.
LCW will assess each item upon receipt and reserves the right to refuse any returned product that does not meet these guidelines. If ever unclear on a product’s returns/ exchanges policy, please reach out to your Sales Rep. for assistance.
Restocking Fee
A minimum 10% restocking fee will be applied to undamaged returns. Refunds will be given in the form of a product credit and no money will be issued. Items damaged during return transit will not be considered eligible for exchanges or credits.
Ineligible items
Products in the following categories are ineligible for exchange or returns:
- Nutrients & Supplements
- Pesticides
- Growing Media
- Custom-made Products: Greenhouse Poly and GeoPlanters
Brand Specific Additional Requirements and Restrictions
Some products have Brand specific additional restrictions. Please read through the list below to ensure eligibility for an exchange or return.
Far West Fungi
Due to the perishable nature of pre-inoculated colonized blocks, we cannot accept any returns or exchanges on these products. All sales are final.
North Spore
The customer is responsible for inspecting all products for mold and contamination on the day they receive their order. Substrates and grain products should be stored in a cool, dark location, away from direct sunlight or heat. Products mishandled during storage are not eligible for replacement under the company policy. Once products are sold from the retail store, the option for replacements is no longer available. We encourage the customer to inspect for mold and contamination at the point of purchase and prior to leaving the retail store.
Mold / Contamination
Note that most North Spore products only have a printed Manufacture Date. Unused and unopened products are guaranteed free of mold and contamination up to 180 days from the printed Manufacture Date or prior to their Expiry Date if applicable. Please make sure to take photos of the mold/contamination, the package, and the Manufacture and/or Expiry Date printed on the label. Retain the item and reach out to your Sales Rep. on the date of discovery with photos and completed Claim and Return Form. LCW may request that the contaminated items be sent back for inspection. In case this is necessary, please include the dimensions and weight of the return packages on the Claim and Return Form.
Max Yield Bins
The customer is responsible for checking for damages, missing pieces, and quantity received at the time of the delivery.
Shipping Damages
If the product is damaged due to shipping, retain the item and reach out to your Sales Rep. within 48 hours with the photos and completed Claim and Return Form and additional required documentation. LCW may request you to send back the damaged items for inspection, of which we will request that you provide us with the dimensions and weight of the return packages on the Claim and Return Form.
Missing Components / Manufacture Defects
If the product is missing components or there is a manufacture defect, not as a result of shipping damage (ie. there is no visible damage to the products and its box when the item was delivered), make sure to take photos of the products and areas that are missing components. Reach out to your Sales Rep. with a completed Claim and Return Form, photos and clear details of the missing components or manufacturing defects.
Retain the item and its packaging. LCW may request for you to send back the items for inspection and repairs, of which we will request that you provide us with the dimensions and weight of the return packages on the Claim and Return Form.
MushroomSupplies.com
The customer is responsible for inspecting all products for mold and contamination on the day they receive their order. Substrates and grain products should be stored in a cool, dark location, away from direct sunlight or heat. Products mishandled during storage are not eligible for replacement under the company policy. Once products are sold and left the retail store, the option for replacements is no longer available. We encourage the customer to inspect for mold and contamination at the point of purchase and prior to leaving the retail store.
Mold / Contamination
Note that MushroomSupplies products only have a printed Manufacture Date. Unused and unopened products are guaranteed of mold and contamination up to 180 days from the printed Manufacture Date. Make sure to have photos of the mold, the package, and the label of Manufacture Date. Retain the item and report the contamination to your Sales Rep. at the time of discovery. Include the photos and completed Claim and Return Form. LCW may request for you to send back the contaminated items for inspection, of which we will request that you provide us with the dimensions and weight of the return packages on the Claim and Return Form.
Redwood Mushroom Supply Live Cultures
Due to the delicate nature of live cultures, we cannot accept any returns or exchanges on these products. All sales are final.
Royal Gold Soil
Starting January 1st , 2022, Royal Gold will begin charging a logistics fee of $75 per truckload for all freight that is arranged by Royal Gold. A $100 restocking fee will be applied to revised, changed, or canceled orders once they’re “fulfilled”. Once an order has been picked up, no changes and/or cancellations can be made. All orders shipped directly from Royal Gold will need to be placed in 10 pallet minimums (MOQ). Orders below the MOQ quantity must be approved by Royal Gold prior to order confirmation. Any damages to bags or totes shipped LTL (less than 18 to 22 pallets) cannot be credited or replaced.
Silly Myco Manure Based Substrate
The customer is responsible for inspecting all products for mold and contamination on the day they receive their order. Substrates and grain products should be stored in a cool, dark location, away from direct sunlight or heat. Products mishandled during storage are not eligible for replacement under the company policy. Once products are sold from the retail store, the option for replacements is no longer available. We encourage the customer to inspect for mold and contamination at the point of purchase and prior to leaving the retail store.
Mold / Contamination
Note that most Silly Myco Manure Based Substrates will only have a printed Manufacture Date. Unused and unopened products are guaranteed free of mold and contamination up to 90 days from the printed Manufacture Date. Please make sure to take photos of the mold/contamination, the package, and the Manufacture Date printed on the bag. Retain the item and reach out to your Sales Rep. on the date of discovery, including the photos and completed Claim and Return Form. LCW may request that the contaminated items be sent back for inspection. In case this is necessary, please include the dimensions and weight of the return packages on the Claim and Return Form.
Spawn Magic
The customer is responsible for inspecting all products for mold and contamination on the day they receive their order. Substrates and grain products should be stored in a cool, dark location, away from direct sunlight or heat. Products mishandled during storage are not eligible for replacement under the company policy. Once products are sold and left the retail store, the option for replacements is no longer available. We encourage the customer to inspect for mold and contamination at the point of purchase and prior to leaving the retail store.
Mold / Contamination
Retain the item and reach out to your Sales Rep. on the date of discovery with photos and completed Claim and Return Form.
Photos or videos of the units help Spawn Magic identify issues and improve their products (i.e.,: type of contamination, where it is in the bag at the patch vs. corner, etc.). If multiple units are defective or damaged, a single group photo is required. Please note that the seal on the Unicorn bag cannot be broken.
Hold onto your contaminated products until you are given direction to either return the units or destroy them on site.
If you are directed to send back the damaged items for inspection, we will request that you provide us with the dimensions and weight of the return packages on the Claim and Return Form.
Replacement items may take up to 14 days to be shipped.
EFFECTIVE SEPTEMBER 1, 2020
Overview
This website is operated by RBD Online, doing business as Left Coast Wholesale. Throughout the site, the terms “we” , “us” and “our” as well as “Left Coast” refer to Left Coast Wholesale and “you” or “user” to refer to you or the person using the website.
The forgoing explains our privacy policy with respect to user information.
CCPA Compliance
Starting on January 1, 2020, the California Consumer Privacy Act (“CCPA”) governs how businesses handle the personal information of California residents. We have updated our privacy policy to be in compliance with this latest guideline.
One of our core business values is that we treat your information with respect. We never sell or give away your data to third party vendors. Although our business does not fall under the requirements of the CCPA, we still feel it is right to inform you of how your personal data are used.
It is necessary for us to process your personal information to complete orders. We do not sell any of our user information, personal or otherwise, to third parties.
If you have any questions, comments, or concerns about how your data are handled in regard to CCPA regulations, please contact us at contact@leftcoastwholesale.com.
GDPR Compliance
The General Data Protection Regulation (“GDPR”) compliance guidelines were updated on June 1, 2018. We have since updated our privacy policy as well to comply with the latest GDPR guideline.
What is GDPR?
The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU). If you want to read up on all of the legal details, you can find info here. While it is specific to individuals and businesses in the EU, we are applying compliance protocols and opt-in/opt-out documentation across our programs.
You may opt-out of all of our marketing and information distribution at any time.
What does this mean to you?
Because GDPR is based on protecting your privacy and ensuring people are receiving things they actually want, there will be very little effect for you as it relates to our website. We’ve always treated your information with respect. You will see some extra legal language in our updated privacy policy.
Privacy Policy
Information We Collect
We may collect and process the following data about you:
Information you provide to us
You may give us information about you when you register with our website or by communicating with us through our website, by phone, by email, through social media, or otherwise. This includes information you provide when you create a customer account, use our services, provide us with feedback, place orders, when you report a problem with our website, or otherwise. The information you give us may include your name, company, address, email address, phone number, and credit or debit card details.
Information we collect about you based on your use of our website
To improve our overall user experience and protect against bad actors such as hackers, we do follow standard practices of logging certain activities for site analytics and improvement. When you visit our website or use our app we may automatically collect the following information:
Technical information
Technical information including the Internet Protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time-zone setting, operating system, device information (such as the model and version of your device), platform, and;
Information about your visit, including products and events you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any data entered into the page during your visit; and
Location Data
Location date including your precise location (longitude and latitude details with the time that the details are captured), which is provided by using information, such as your IP address or GPS sensors. We will only collect information about your location if you have provided consent for us to do so.
Billing information
When provided, billing information including contact information, credit and debit card information, and billing address. We use WooCommerce to do so, which is encrypted and stored via WooCommerce’s servers.
Email Address
We retain email addresses for marketing and customer contact purposes. If you signed up for one or more of our marketing newsletters, you will receive it according to its regular schedule. Marketing newsletters are always an opt-in. If at any time you wish to unsubscribe from our emails, it is quick and easy to do that via the “unsubscribe” link at the bottom of each message you receive, or by contacting us a contact@leftcoastwholesale.com. We will not sell or give a third party your email address.
Purchase History
We log purchase history to provide excellent customer service, including facilitating future orders and verifying return material authorizations in the case of refund or return requests.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. It is necessary that we collect personal data mentioned above to complete the order.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
All automatically collected personal information is treated with respect in accordance with best practices, and no effort is made to link the above personal information to a particular user with the possible exception of investigating fraudulent or other potentially malicious activities.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at anytime, by contacting us at contact@leftcoastwholesale.com or mailing us at:
Left Coast Wholesale
1800 Lombardi Ln.
Santa Rosa, CA, US 95407
Disclosure
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law-enforcement requirements. We may disclose aggregated user statistics in order to describe our services to prospective partners, advertisers, affiliates and other third parties for lawful purposes. We will never disclose such data on an individual or identifiable basis to third parties except when we must comply with laws that require such disclosure to law-enforcement authorities or other government third-party officials such as subpoenas, or we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or to investigate fraud.
WooCommerce Platform
Our online store is built on the WordPress platform with the WooCommerce plugin. We license this software to allow us to sell our products and services to you.
Your data are collected and stored through WordPress’s and WooCommerce’s data storage, databases, and the general WordPress and WooCommerce applications. We store your data on a secure server behind a firewall.
You can read more about WordPress and WooCommerce security standards here:
By default, WooCommerce retains:
- What products a customer ordered and when
- Name, company, e-mail address, and phone number provided by the customer
- Billing and shipping addresses entered by the customer
- A note about payment method used by the customer
Third-party Services
We use third party analytics services (Google Analytics) to help analyze, at a high level, how users interact with our sites and other products. Anonymous information is gathered by the third party using cookies and other technologies, and may be transferred to them for the purpose of creating reports on user activity. For more, see Google Analytics Privacy Details.
When we do use a third party, we ensure that their terms of use and privacy policies align with ours and that we set up the tools to protect user data. By using our sites, you consent to the processing of your data in the manner and for the purposes outlined above.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies
To help us improve the performance and user experience of our sites, we will employ a standard mechanism called a “cookie” to store limited amounts of information on a site-user’s browser or device. Cookies are employed when necessary to facilitate a transaction (examples include signing up for a newsletter, purchasing a product, or completing a survey) to let us know when you visit our websites, how you interact with us, to enrich user experience (such as to keep a pop-up window from opening up repeatedly or improve functionality based on aggregate site-user behavior information), to customize your relationship with us, to allow a third party tool to function, or when otherwise reasonably necessary.
Cookies are widely used to “remember” you and your preferences, either for a single visit through a “session cookie” or for multiple repeat visits using a “persistent cookie.” They ensure a consistent and efficient experience for visitors and perform essential functions such as allowing users to register and remain logged in.
Cookies may be set by the site that you are visiting, known as “first-party cookies,” or by third parties, such as those who serve content or provide advertising or analytics services on the website, known as “third-party cookies.” Both websites and HTML emails may also contain other tracking technologies such as “web beacons,” or “pixels.” These are typically small transparent images that provide us with statistics for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. If you disable cookies, the web beacons may still load, but their functionality will be restricted.
Here is a list of necessary cookies that we use.
| COOKIE NAME | DURATION | PURPOSE |
|---|---|---|
| PHPSESSID | session | Determines site visitor uniqueness over time. |
| viewed_cookie_policy | One year | Saves whether the user has viewed the cookies disclaimer. |
| cookielawinfo-checkbox | One year | Saves preferences with respect to GDPR cookie consent. |
| wordpress_logged_in | session | Allows users to not have to log in again when returning to the site. |
| wordpress_sec | session | Confirms accuracy and security of user login. |
| woocommerce_cart_hash | session | Helps WooCommerce determine when cart contents/data changes. |
| woocommerce_items_in_cart | session | Helps WooCommerce determine when cart contents/data changes. |
| wp_woocommerce_session_ | 2 days | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. |
| woocommerce_recently_viewed | session | Powers the Recent Viewed Products widget. |
| store_notice[notice id] | session | Allows users to dismiss the Store Notice. |
We also use certain non-necessary cookies provided by Google Analytics. Non-necessary cookies may not be particularly necessary for the website to function and are used specifically to collect usage data via analytics, ads, other embedded content.
These cookies will be stored in your browser only with your consent. You may opt-out of non-necessary cookies by accessing cookie settings. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
No personal information is stored within necessary or non-necessary cookies.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and Contact Information
If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at contact@leftcoastwholesale.com or by mail at:
ATTN: Legal
Left Coast Wholesale
1800 Lombardi Ln.
Santa Rosa, CA, US 95407
EFFECTIVE SEPTEMBER 1, 2020
Overview
This website is operated by RBD Online, Inc., doing business as Left Coast Wholesale. Throughout the site, the terms “we,” “us,” and “our” as well as “Left Coast” refer to Left Coast Wholesale. Left Coast Wholesale offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing our site and/or purchasing from us, you agree to these “Terms of Use,” which may include additional terms and conditions and policies referenced herein and available by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.
Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If at any time you do not accept all of these Terms of Use, you must immediately stop using the site.
Any new features or tools added to the current store shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change, and replace any part of these Terms of Use by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted through WordPress and WooCommerce. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Intellectual Property Rights
Unless otherwise indicated, the Site is our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.
The Content and the Marks are provided on the Site “as is” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, noncommercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.
Online Store Terms
By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may neither use our products for any illegal or unauthorized purpose, nor may you, in the use of the site, violate any laws in your jurisdiction, including but not limited to copyright laws.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms of Use will result in an immediate termination of your online access and suspension or cancellation of your wholesale account.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the site, use of the site, access to the site, or any contact on the website through which products and services are provided without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Use.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Use and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Use (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Use.
Products and Services
Certain products and services may be available exclusively through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor or other display will represent colors accurately.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors will be corrected.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per business, per location, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that in our sole judgment appear to be placed by dealers, resellers, or distributors, except as expressly allowed in our Wholesale Agreement.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
Optional Tools
We may provide you with access to third-party tools that we neither monitor nor over which we have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of third-party tools.
Any use by you of tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and features through the website (including the release of new tools and resources). Such new features and services shall also be subject to these Terms of Use.
Third-party Links
Certain content, products, and services available via our website may include materials from third parties.
Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of products, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
User Comments, Feedback, and Other Submissions
If at our request you send certain specific submissions (such as contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to monitor, edit, or remove content that we determine in our sole discretion as unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms of Use.
You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the site or any related websites or systems. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the site or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the site or any related website, other websites, or the internet. We reserve the right to terminate your use of the site or any related website for violating any of the prohibited uses.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our site will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the site will be accurate or reliable.
You agree that from time to time we may remove the site for indefinite periods of time or cancel any services at any time without notice to you.
You expressly agree that your use of or inability to use the site or services is at your sole risk. The site and all products and services delivered to you through the site are (except as expressly stated by us) provided “as is” and “as available” for your use without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and noninfringement.
In no case shall Left Coast Wholesale, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, or claim or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the site, or any products or services procured using the site, or for any other claim related in any way to your use of the site or any product or service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the site or any content, product, or service posted, transmitted, or otherwise made available via the site, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless Left Coast Wholesale and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference or your violation of any law or the rights of a third party.
Severability
Should any provision of these Terms of Use be determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or accordingly we may deny you access to our site or any part thereof.
Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use and any policies or operating rules posted by us on this site or in respect to the use of our site constitutes the entire agreement and understanding between you and us and governs your use of the site, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).
Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.
Governing Law
These Terms of Use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the state of California and any applicable federal statutes of the United States of America.
Changes to Terms of Use
You can review the most current version of the Terms of Use at any time at this page.
At our sole discretion, we reserve the right to update, change, or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes to these Terms of Use constitutes acceptance of those changes.
Contact Information
Questions about the Terms of Use should be sent to us at contact@leftcoastwholesale.com or by mail at:
ATTN: Legal
Left Coast Wholesale
1800 Lombardi Ln.
Santa Rosa, CA, US 95407
